Frequently Asked Questions

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AMY MD doctors can treat many common non-emergency concerns through telehealth and telechat, including UTIs, sinus infections, cough, colds, rashes, pink eye, allergies, and some medication refills.

Yes. Parents can use AMY MD doctors for many common pediatric concerns that may be appropriate for telehealth, depending on the child’s age, symptoms, and medical needs.

AMY MD is designed for fast, convenient access to care. You do not need to make an appointment. In most cases, patients are connected with a live AMY MD doctor in under 60 seconds, making it easier to get care when needed.

Yes. AMY MD doctors may help with medication refills online when appropriate, after reviewing your symptoms, medical history, and current treatment needs.

No. AMY MD doctors do not prescribe controlled medications through our platform. If you need a controlled medication, your state may require in-person care or another appropriate medical setting.

Yes. AMY MD doctors can evaluate many common health concerns online and provide treatment or prescriptions when medically appropriate, helping patients avoid unnecessary urgent care visits.

The current cost of a single AMY MD consultation is $35. Our online care is often more affordable than urgent care or the ER.

Yes. AMY MD uses a secure platform designed to protect patient information, and care with AMY MD doctors is provided with privacy and HIPAA compliance in mind.

To start a visit with AMY MD doctors, you typically need an internet connection, a phone or computer, your symptoms, your pharmacy information, and a list of any medications or questions.

No. AMY MD doctors do not complete FMLA, disability, or other medical leave paperwork through our platform. When medically appropriate, AMY MD may provide a doctor’s note for treatment days related to your illness.

AMY MD is a cash-pay clinic, so insurance is not required to receive care. Patients with insurance are also welcome to use AMY MD, but the consultation fee still applies and is paid out of pocket. In many cases, FSA or HSA funds may be used to pay for your visit. If you have questions about your specific plan or payment options, please contact us.

If more care is needed, AMY MD doctors will guide your next steps so you are not left with unanswered questions. We can help identify nearby in-person care options, recommend the appropriate labs or imaging, and in some cases even call to help coordinate an appointment if urgent follow-up is needed. If your symptoms are identified as an emergency, we will instruct you to close the chat and call 911 immediately.